To the Original Purchaser with Proof of Purchase
5 year limited warranty on frames from the date of original purchase. If your frame fails structurally during normal use and regular maintenance, the Manufacturer will repair or replace the frame with the same product at no charge. If the product has been discontinued, a similar item will be used. This includes parts, labor and shipping during the first 12 months.
5 year limited warranty on the frame finish from the date of original purchase. If the finish peels, cracks or blisters due to manufacturing defect, the Manufacturer will repair, refinish or replace the damaged finish. This includes parts, labor and shipping during the first 12 months. NOTE: Glide replacement is a necessary function in maintaining the furniture and should be accomplished on an annual basis, or more frequently, depending on the level of usage. The Manufacturer recommends a quarterly inspection of the glides to insure maximum longevity of your frames and finish. These glides can be purchased from Contract Furnishings.
The Manufacturer warrants vinyl straps for 3 years against breakage. This applies only to breakage, not color change. The Manufacturer warrants against abnormal discoloration for 1 year if normal cleaning, care and maintenance are provided. In the event that a strap is grossly discolored, the Manufacturer will supply a replacement strap at no charge, shipping included for up to 1 year. Strap replacement due to discoloration is subject to the vinyl supplierâ€™s discretion.
SLINGS, CUSHIONS, Classic UMBRELLAS AND TABLE TOPS
The Manufacturer warrants the fabrics and workmanship on slings, cushions and Classic umbrellas for 1 year from the date of purchase. Acrylic and fiberglass tabletops are warranted against bowing or warping, glass and acrylic tops with umbrella holes are excluded. Labor not included, but shipping is included for up to 1 year from the date of purchase.
WHAT IS NOT COVERED UNDER OUR COMMERCIAL WARRANTY
- Plastic, nylon & fiberglass parts.
- Fiberglass, acrylic, mosaic, stone, faux stone, or glass tops.
- Failure caused by unreasonable or abusive use.
- Bursting or cracking of frames due to exposure to freezing temperatures (with water in the frames).
- Failure caused by neglecting to provide proper care and maintenance, which includes cleaning with a mild detergent. Vinyl straps and slings should be cleaned monthly with a mild detergent, rinsed and dried thoroughly.
- Stains or discoloration of vinyl straps, mesh fabrics and cushion materials due to contact with dyes from wet clothing, chemicals, suntan oil and sun block products.
- Scratching or chipping of the powder paint finishes due to abuse. Some touch-up colors are available from Contract Furnishings.
- Damage caused by fire, freight damage or acts of nature.
- Any or all shipping costs regarding the Manufacturer's Limited Warranty after 1 year.
RETURNED GOODS AUTHORIZATION
CAREFULLY INSPECT ALL BOXES OR CARTONS BEFORE ACCEPTING OR SIGNING RECEIPTS FROM CARRIER. COUNT THE ITEMS AND SIGN ONLY FOR THE NUMBER OF ITEMS COUNTED AND ACCEPTED. CLAIMS FOR FREIGHT DAMAGE MUST BE HANDLED BETWEEN THE CONSIGNEE AND THE FREIGHT COMPANY. THE MANUFACTURER WILL NOT ACCEPT RETURNED GOODS WITHOUT PRIOR WRITTEN AUTHORIZATION.
To minimize problems we recommend that all products be unpacked within 48 hours of receipt. After unpacking the product, if damage is found, notify the carrierâ€™s agent immediately to inspect the merchandise. Save all cartons and packing materials. The agent is required to issue a â€œconcealed damageâ€ report. All claims must be made with the carrier, however Contract Furnishings and the Manufacturer will render all possible assistance in settling claims.
To the Original Purchaser with Proof of Purchase
The Manufacturer warrantees all frames against defects in materials and workmanship for fifteen (15) years from date of original purchase. This includes breakage or structural failure occurring during normal usage.
Warranted for fifteen (15) years against cracking, peeling, or blistering. Not covered is damage caused by the use of abrasive cleaners, bleach or other harmful chemicals. Natural fading and wear and tear from normal usage is expected and is not covered by this warranty.
Warranted for three (3) years against breakage or rivets pulling out. Not covered is damage resulting from suntan lotions, bleach or other solvents or strong chemicals, or the natural fading and normal wear and tear.
SLINGS, CUSHIONS, UMBRELLAS AND TABLE TOPS
Warranted for one (1) year from date of purchase against manufacturing defects. Fading and or stretching resulting from normal wear and tear are not covered by this warranty.
WHAT IS NOT COVERED UNDER OUR RESIDENTIAL WARRANTY
The warranty does not cover and is void if the failure of furniture is caused by fire, freight damage, acts of nature (such as but not limited to freezing (with water in the frames), high winds or animal defecation), commercial use, suntan oil or other chemicals, unreasonable or abusive use, normal wear and tear, mildew, or fading of fabric, paint or straps. Plastic, nylon, and fiberglass parts are not covered by this warranty. Fiberglass, acrylic, mosiac, stone, faux stone or glass tops are also not covered. Repairs made by parties other than Manufacturerâ€™s authorized personnel will also void this warranty.
REPAIRS AND RETURNS
Purchaser should inspect shipment at time of delivery and note any damage on the bill of lading or delivery receipt. No claim by purchaser shall be valid unless notice thereof, in writing, is received by seller within ten (10) days after purchaserâ€™s receipt of the merchandise. Seller will not accept return merchandise without prior written permission from seller. The Manufacturer reserves the right to repair or replace merchandise at its own discretion. Service for authorized returns will be provided by our manufacturing facility in Florida. Freight charges will be paid by the Manufacturer for one (1) year from date of purchase - proof of purchase is required. Customer will be responsible for freight after one (1) year from date of purchase.
TO OBTAIN SERVICE
Should you encounter a problem or require additional information, contact Contract Furnishings. Original proof of purchase must be presented for all warranty claims. A photograph may be necessary.
Classic Collection Warranty Contract Furnishings International
Contract Furnishings International is Your Source for Factory Direct patio furniture and pool furniture; restaurant and cafe seating; tables and outdoor furnishings of all kinds. Our vinyl strap aluminum pool and patio furniture (perfect for decks and balconies too) is a collection of Next Generation, Truly Commercial, Premium Quality powder coated pool furniture, with a strong focus on Safety Features. A comprehensive selection of Grosfillex brand commercial resin furniture is also available. Premium quality exterior wicker furnishings are offered in several extensive collections of styles. Market, beach, cantilever, and concession umbrellas make up our umbrella line. Park and Playground products include picnic tables, park benches, trash cans, and more.
We listen to customers and help them select furniture and furnishings that best meet their requirements. At Contract Furnishings International you get the respect and customer service you deserve. Thank you for choosing Contract Furnishings International as your outdoor and indoor commercial furniture provider.