Factory Return Policy
Most of our sales are custom made special orders, and Contract Furnishings International, Inc. will do everything possible to assist our customers in making the correct choice and avoiding mistakes.
Orders for custom furniture are considered final. Each return must be considered on a case-by-case basis, and we will assist in handling a return within these guidelines.
Do not return anything to the Contract Furnishings International, Inc. location! Do not return to any location without prior approval in writing. Not following these instructions may result in additional shipping charges at the customer's expense.
The customer must prepay the shipping charges back to the factory warehouse. If the customer would like to take advantage of our volume shipping discounts, we will obtain the volume freight quote from the trucking company, and this amount can be deducted from the refund or credit. The customer must authorize us to do this in writing.
Contract Furnishings International, Inc. appreciates your business, and will do everything reasonable to earn and maintain your trust and respect.
Please contact Contract Furnishings, Inc. with any questions regarding our return policy.