Contract Furnishings International (W3) Products
5-year limited warranty on all aluminum frames against defects in material and workmanship from the original date of purchase. If your frame fails structurally during normal use the factory will repair or replace the frame with the same product at no charge. (At the factories discretion.) If the product or frame finish has been discontinued, a similar item will be used. This includes labor during the first 12 months.
NOTE: Glide replacement is a necessary function in maintaining the furniture and should be accomplished on an annual basis, or more frequently, depending on the level of usage. The factory recommends a quarterly inspection of the glides to insure maximum longevity of your frames and finish. Glides can be purchased from Contract Furnishings International. Failure to maintain glides will void the warranty.
Many of our sling dining chairs require additional bracing (i.e.bolt thru) to be warranted for commercial use. This applies to certain sling lines. Contact your representative to see if the collection you are purchasing includes the bolt through option.
Regular cleaning of frames is imperative in maintaining the integrity of the frame finish, especially in high salt environments.
Wicker aluminum frames have a 1-year limited warranty against defects in material and workmanship. Resin wicker is warranted for one (1) year against discoloration and breakage. Glass table tops that come standard with wicker tables are not covered in this warranty.
MARINE GRADE POLYMER (MGP)
All marine grade polymer furniture frames and tabletops are warranted for five (5) years against material defects, discoloration or cracking and are warranted for one (1) year against workmanship and structural failure.
POWDER COATED FRAME FINISHES
5-year limited warranty on the powder-coated frame finishes on furniture and table bases from the date of original purchase - if the finish peels, cracks or blisters due to manufacturing defect. Cast aluminum tabletops are warranted against cracking, peeling, or blistering for a period of one (1) year. Not covered is damage caused by the use of pressure washers, abrasive cleaners, bleach or other harmful chemicals. Natural fading and wear and tear from normal usage is expected and is not covered in this warranty.
Minor variations in color and texture of finishes are not covered under this warranty.
The factory warrants vinyl straps against breakage and rivet failure for three (3) years. Not covered is damage resulting from suntan lotions, bleach, solvents, strong chemicals, or the natural fading and normal wear and tear.
SLINGS, PADDED SLINGS, CUSHIONS, UMBRELLAS, AND PILLOWS
Warranted for one (1) year from date of original purchase against manufacturing defects. This includes the fabric/sewing integrity and cushion/pad fill. Fading and or stretching resulting from normal usage are not covered by this warranty. Umbrella frames are warranted for one (1) year against manufacturing defects. Umbrella cord breakage on crank umbrella is not covered.
Punched aluminum, marine grade polymer, and acrylic table tops are warranted for one (1) year against warping. (Full marine grade polymer table tops warranty can be found in Marine Grade Polymer section of this warranty.) Cast table tops and cast table base skirts are warranted for three (3) years against manufacturing defects. (See Powder Coated Frame Finishes section for punched aluminum finish warranty.)
WHAT IS NOT COVERED UNDER OUR COMMERCIAL WARRANTY
Breakage, chipping, scratching of Punched Aluminum, Fiberglass, Glass, Acrylic, and Faux Stone table tops. (Faux Stone table tops are hand finished and no two tops are alike. Differences in color saturation and shade are expected.)
Failures caused by fire, freight damage or acts of nature (such as, not limited to, freezing, high winds or animal defecation).
Damage caused by suntan oil, bleach or any other abrasive cleaners or chemical. See care & maintenance for appropriate cleaning.
Unreasonable or abusive usage, see Care & Maintenance on how to properly maintain furniture.
Scratched or chipped paint due to abuse (touch up paint available).
Minor variations in color and texture of frame finishes.
Normal wear and tear.
Mildew or fading of fabric, frame finish or vinyl straps
Repairs made by any party other than authorized factory personnel.
Furniture glides and end caps. Glide replacement is a necessary function in maintaining the furniture. Replacement glides are available for purchase.
Moving components (i.e.: fiberglass spring plates and glider arms).
Any shipping cost and labor regarding warranty claims after one (1) year.
RETURN GOODS AUTHORIZATION
CAREFULLY INSPECT ALL BOXES OR CARTONS BEFORE ACCEPTING OR SIGNING RECEIPTS FROM CARRIER. COUNT THE ITEMS AND SIGN ONLY FOR THE NUMBER OF ITEMS COUNTED & ACCEPTED. CLAIMS FOR FREIGHT DAMAGE MUST BE HANDLED BETWEEN THE CONSIGNEE & THE FREIGHT COMPANY. THE FACTORY WILL NOT ACCEPT RETURNED GOODS WITHOUT PRIOR WRITTEN AUTHORIZATION.
To minimize problems we recommend that all products be unpacked within 48 hours of receipt. After unpacking the product, if damage is found, notify the carrier’s agent immediately to inspect the merchandise and take photos. Save all cartons & packing materials. The agent is required to issue a “concealed damage” report. All claims must be made with the carrier, however, Contract Furnishings International and the factory will render all possible assistance in settling claims.